Priyanka Thondapu

Having 5.5 years experience java production support Experience in L2 and L3 application support. Point of contact for customer issues Resolving user reported issues within SLA Problem management,Incident management Application monitoring and health checks Performing Root cause analysis and reporting bugs and defects through JIRA Capable of hangling high priority incidents and provide faster recovery from the outages Participate in disaster recovery activities Consult with customers on project status and technical concerns Experience in using monitoring tools such as dynatrace,grafana,graylogs Experience in production deployments and implementation Develop Shell scripts over logs for easy error detection Agile way of working Participate in daily scrum and restrospectives and goal settings Having 1 year of experience as a scrum master