Rafal Wons
Selbstständig, IT Consultant & Sourcing Partner, Bydgostia
Bis 2014, Germanic philology, Kazimierz Wielki University in Bydgoszcz
Über mich
An experienced self-starter with a demonstrated history of working in the IT Service Management and Software Development industry. Skilled in Service Management, Process Design, Delivery Management and Team Management. Achieving satisfaction while working with people being on the same level of engagement and see the project, company and people growing. I am passionate about sport activities which should give a small insight into my mental attitude. Hard work, discipline and goal orientation are characteristics which in my opinion are applicable to both - private life, as well as the professional career.
Werdegang
Berufserfahrung von Rafal Wons
Bis heute 1 Jahr, seit Juni 2023
IT Consultant & Sourcing Partner
Bydgostia
2 Jahre und 10 Monate, Aug. 2020 - Mai 2023
Senior Service Delivery Manager
Fujitsu Services GmbH
Financial Management, Service Level Management, Service Delivery Management, ServiceNow, Escalation Management, Demand Management, Business Relationship Management, ITIL (Incident, Change, Problem Management), Project Management, Contract Management, Training, Service Integration & Management (SIAM), Continual Service Improvement
Service Desk, Service Request Management, ServiceNow, Continuous service improvements, ITIL (Incident, Change, Problem, Release & Deployment), Service Level Management, Process Design, Robotic Process Automation
ITIL Major Incident Management, Escalation Management, Kepner-Tregoe methodology, Process Management
Ausbildung von Rafal Wons
2012 - 2014
Germanic philology
Kazimierz Wielki University in Bydgoszcz
Sprachen
Deutsch
Muttersprache
Polnisch
Muttersprache
Englisch
Fließend