Ralf Schnell

• Quota-carrying presales role • Strategic (C-Level) as well as technical customer and partner engagements • Team lead, coaching and onboarding of new presales staff • Development and execution of marketing activities, e.g. roadshows and webinars • Keynote speaker on company events

• Definition and implementation of the Portfolio and Product Management functions and processes within the Desktop Services & Solutions department • Portfolio performance assessment and optimization • Definition of the portfolio roadmap using Blue Ocean strategy • Implementation of Product Management best practice • Supervision of product development for the Desktop Services portfolio • Leadership of a cost reduction initiative for internal desktop operations

• Global portfolio strategy and roadmap definition and execution for CA’s cloud computing products and solutions • Development of strategic alliances with software vendors and service providers • Sales enablement and support for international accounts • Cloud strategy consulting for multiple international accounts at executive level • Competitive analysis • Development of a social media strategy for the Central region (Germany, Austria, Switzerland) • Quota responsibility for named accounts

• IT Strategy Advisor for a large international company • Citrix Solution Seminar presenter

• Competitive analysis for Virtualization and Cloud products • Internal strategy briefings for sales and product development • Executive advisor for IT strategy definition and implementation for multiple international customers • Speaker at national and international events (e.g. Microsoft Tech.Ed), keynote speaker at multiple conferences • Community development and leadership (e.g. blogs, webcasts and videos) • Press spokesperson for Virtualization and Cloud Computing

• Executive advisor for IT strategy definition and implementation for multiple international customers • Advisor for Product Development, development of use cases and feasibility studies for System Management tools • ITIL Service Management engagements internally and for customers • Development and delivery of Core IO Workshops

• Development and implementation of best practice tools and processes for customer support in Germany • End-to-end responsibility for reactive and proactive support for an international account • Quota responsibility for customer support contracts • Project management and technical lead for customer projects

• Area CIO for Microsoft Eastern Europe and Israel • Disciplinary and technical leadership of IT staff • Introduction of IT processes (Microsoft Operations Framework) into global IT organization • Introduction of the ‘Eat Your Own Dogfood’ principle, standardization of internal IT infrastructure and tools globally • Global technical lead and team lead for global projects (e.g. backup, file services) • Development and implementation of the Microsoft IT Showcase program

Operations of Microsoft internal datacenters

• Leadership of Windows 98 software testers in Germany • Bug analysis and tracking

Aufbau und Betrieb eines NT4.0-Netzwerks