Dipl.-Ing. Ralf Wittgen
Angestellt, CS Manager CRM Microsoft D 365, Datacom
Auckland, Neuseeland
Werdegang
Berufserfahrung von Ralf Wittgen
Bis heute 5 Jahre und 5 Monate, seit 2019
CS Manager CRM Microsoft D 365
Datacom
Bis heute 6 Jahre und 5 Monate, seit 2018
Associate
Flying Kiwi Angels (NZ)
Got a great business idea but wondering how to get 'off the ground'? Talk to us, share your ideas and get some feedback and advise! We are a group of angel investors helping young start-ups to get off the ground: Specialities: Due Diligence, Customer Success, Retention Management, SaaS, B2B
Bis heute 7 Jahre und 7 Monate, seit Nov. 2016
Customer Experience & Success - Build your customer retention engine!
CS-Inspire
We provide all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Success projects today! We assess your retaining capabilities, recommend required actions and mentor your staff during the execution. The results: Churn killed, customer satisfaction top notch, growing pool of referrals, no fantasy opportunities for up- and cross-sell.
1 Jahr und 7 Monate, Juni 2018 - Dez. 2019
Mentor Start-ups
Massey eCentre
ecentre, a not-for-profit business incubator and accelerator at Massey University, Auckland, creates the entrepreneurs of tomorrow and increases the number of high growth technology companies. ecentre provides a supportive ecosystem for start-ups that includes mentoring, workshops, networks, facilities and flexible professional training programmes.
2 Jahre und 4 Monate, 2016 - Apr. 2018
Chief Customer Officer
Promapp Solutions
2013 - 2015
Vice President Services & Client Success
Author-it Software Corporation (USA)
2010 - 2013
Director Services and Operations
Author-it Software Corporation (USA)
Responsible for Professional Services (US+Australasia), Product Support (word-wide, online help desk), Software Release Management, Certification Program for Consultants and Practitioners, External Resource Management.
2008 - 2010
CMS Director Global Services
Author-it Software Corporation (New Zealand)
World-wide Delivery of Professional Services Content Management Systems: Consulting, Analysis, Product Customization, Training, Project Management, Release Management, Optimizing internal operational processes (SixSigma)
2007 - 2008
CMS Project Manager, CMS Business Analyst
Author-It Software Corporation (New Zealand)
2005 - 2007
SAP Project Manager, Consultant Web Portals/CS
untersee GmbH (Germany Switzerland)
2000 - 2005
Cataloges Project Manager, Product Manager Spare Parts Cataloges
TANNER AG (Germany)
1995 - 2000
Engineering Project Manager, Software-Engineer
Tanner Dokuments / DMS (Germany)
1990 - 1995
Technical Witer
IDUS + INCOS AG (Switzerland)
1990 - 1991
Hardware/Software-Engineer
Magnetic Automation Pty. Ltd. (Australia)
1989 - 1989
Software-Engineer
Logitec Inc. (USA)
Ausbildung von Ralf Wittgen
2010 - 2011
Six Sigma
Motorola University
Training at University of Melbourne, Online exam at Motorola University in Japan, project work reviewed by Motorola Black Belt
1991 - 1995
Information Scientist/Technology
University of Konstanz
OOP, Hypertextsystems, Link Technologies dddd
1986 - 1991
Electrical Engineering
University of Applied Science Konstanz:
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
Spanisch
Grundlagen