Ramlah Abbas

• Data analytics and reporting in Power BI. • Design and implementation of internal communications platform in Confluence after consulting with stakeholders to understand customer journey and needs.

• Designed and implemented field research on the topic of household energy market in rural Rwanda. • Formulated user research methods after pre-testing (focus groups, interviews and surveys), analyzed data and finalizing report. • Single-handedly managed complexities in the field due to COVID-19; prepared data collection protocols and trained local partners.

• Managed internal communication platform (Visual Studio, HTML). • Designed the IT Academy training platform (SharePoint). • Coordination of research and innovation projects, involving stakeholders across multiple teams.

• Consulted on strategic projects, gathering business requirements, defining the business process model and acting as a bridge between business & IT. • Topics included: Sustainability Framework, Supply Chain Deployment, Marketing Effectiveness.