Renata Borges
Angestellt, Customer Service Representative II, Zebra Technologies
Über mich
My goal is to improve my skills, acquire knowledge and improve my communication skills, I maintain a knowledge base as this is key in the development of human skills, however, before knowledge it is essential to stimulate creativity. I am passionate about people, communication and I want to continue improving my skills, acquiring knowledge and being a successful woman is my goal. I love the art of communicating and serving with excellence
Werdegang
Berufserfahrung von Renata Borges
-Answers initial customer calls and answers general questions -May require deviation from standard screens, scripts and procedures -Directs callers to appropriate resources and personnel -Determines appropriate solutions and responses Gathers information from internal resources to answer customers questions -Documents customer concerns and escalates concerns to appropriate channels in a timely manner -Demonstrates strong customer service, communication and problem-solving skills
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
2 Jahre, Juli 2020 - Juni 2022
Technical Support Specialist
Caricagifts
- Approval and screening of photos. - Direct contact with franchisees and customers. - Technical Support assisting in questions about the franchise, drawings, Photoshop and technical problems. - Communication via E-mail. - Service via Chat and Whatsapp. - Service via ticket through the Octadesk platform.
Ausbildung von Renata Borges
4 Jahre und 1 Monat, Juli 2018 - Juli 2022
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Anhembi Morumbi University
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Gut