Richard Dodd

Responsibility for the operations of Sony Computer Entertainment Europe (SCEE)’s Online Services Group. Online Services Group and operations covers: • PlayStation Store (via PS3 and PC/PSP), which includes the online equivalent of supply chain management and in-store promotions. • PlayStation Portal, which includes PlayStation.com and numerous brand and game franchises. • Online Gaming, which provides (online) operational support to all SCEE published titles.

Responsibility for supporting Global Technology Change and Service Delivery teams by defining processes, procedures, standards, tools and reporting capabilities that enable Global Technology to function effectively. • Delivery of Global Service Management and project management office function. • Technology project governance. • Technology global process and procedures standards setting. • Service management global programme management. • Design, development and implementation of process, procedures an

Responsibilities and functions of a Global Service Management and Project Management Office. • Establish Service Level Management process across Global Technology. • Assist Global Technology departments worldwide to implement maintain and report against SLA’s with the business. • Management of other Global Technology Service Management initiatives. • Monitoring and reporting of Global Technology Service Delivery activities: Global projects, risks, issues, global technical disaster recovery preparedness

Ensure the delivery and development of high quality IT support services for EMI Records UK. • Management of IT support function. Line management responsibility for 15 members of staff. • Management of the operational activities of the Helpdesk and 2nd/3rd line support teams across EMI UK sites. • Development and implementation of IT support processes, policies, standards and procedures for improved service delivery. • Implementation of service reporting to enable effective measurement and management o

•Management of Helpdesk and 2nd line Deskside support services. Line management responsibility for four members of staff. • Design and implementation of a Helpdesk service to meet customer and organisational needs. • Service reporting and production of periodic statistics from the helpdesk system, measuring performance against service level definition. • IT project management.

Management of Helpdesk and 2nd line Deskside support services. Line management responsibility for four members of staff. • Design and implementation of a Helpdesk service to meet customer and organisational needs. • Service reporting and production of periodic statistics from the helpdesk system, measuring performance against service level definition. • IT project management.

• 2nd and 3rd line support of infrastructure and core business systems. • Project, research and development work. • Production and management of IT policies, procedures documentation

• 2nd line support to helpdesk and management of desktop hardware. • Production of Deskside IT policies, procedures documentation. • IT training on core computer systems, network and PCs.