Robert Smileski

+ Communication with target group over texting platforms + Multivendor e-commerce solutions + Customer service chat bots + Digital targeted communication with different target groups

- Developing and leading execution of marketing plans, short-term and long-term strategies - Active participation in all marketing and sales synergy processes on global corporate level - Planning and leading execution of new product launches, coordinating and reporting results to regional executive management - Planning and control of marketing budgets, identifying saving opportunities and optimizing the return of investment

- Planning and implementation of corporate brand identity and establishing a strong brand image, positioning the company in the market - Running company PR and advertisements, creation and design of marketing campaigns by partnering with local marketing agencies - Liaising and networking with all key stakeholders including customers, suppliers and partner companies

- Building and maintaining strong business relations with key accounts, ensuring long term partnerships and highest degree of customer satisfaction - Managing a staff of 15 colleagues (customer service and sales agents) - Creating a framework of standardized up-sale and cross-sale activities

- Leading a team of 10 Sales Support coordinators, 150 front-desk sales representatives and 15 shop managers via performance management, coaching and feedback - Planning and production of in-house training materials, execution of programs for soft skills development, focusing on on-boarding new hires - Creating corporate directives and internal processes for associates, implemented across Marketing and Sales departments

- Running airport operations and aircraft dispatch - Reporting official for emergency procedures - Handling immigration issues

Preparation of diploma thesis for the University. Getting familiar with company's quality procedures. Research and measurements.

Control and surveying of the parameters in the pot room. Getting acquainted with the company’s impact on environment and the policy for environment protection.

Following the Volvo production line from where materials come in until the final product, control of the products. Dealing with company's customers and deliverers. Participation in the corporate New Ideas Pool and awarded for several proposals.