Rohan Arora
Angestellt, Team Leader Customer Service, Firstsource
Über mich
Polyglot with 5+ years of experience in several roles like Team Leader, Subject Matter Expert, Quality Analyst, Language Support Analyst, Email and Chat Advisor etc. Addressed over 50K queries with > 90% Customer Satisfaction rate in different languages and audited > 20K contacts. Currently handling a team as Team Leader and 160+ employees as SME. Other than my mother tongue I know English, German and Spanish. I keenly seek opportunities to acquire new skills and languages.
Werdegang
Berufserfahrung von Rohan Arora
Bis heute 9 Monate, seit Sep. 2023
Team Leader Customer Service
Firstsource
helping authors/publishers with their queries, claims, reclamations regarding books and Amazon website.
Used to handle all pre shipping and post shipping queries per chat. For example: Shipments, payments, reclamations etc.
Used to handle all pre shipping and post shipping queries per email. For example: Shipments, refunds, payments etc.
Sprachen
Hindi
Muttersprache
Deutsch
Fließend
Spanisch
Fließend
Englisch
Muttersprache