Roland Boutros
Angestellt, Paralegal, Caritas Lebanon
Sidon, Mohafazat Liban-Sud, Lebanon, Libanon
Über mich
A talented Customer Service Supervisor and highly organized paralegal with three years of familiarity, specializing with 90% in customer care, operations management, legal drafting, and team building. A strong history of leading diverse teams to enhance 90% of operational performance, and improve the customer proficiency
Werdegang
Berufserfahrung von Roland Boutros
Bis heute 5 Jahre und 1 Monat, seit Mai 2019
Paralegal
Caritas Lebanon
• Generated 60+ types of legal documents, including contracts, production services agreements. • Counseled 5000+ refugees and beneficiaries on legal issues • Guided 8+ attorneys on cloud-based document management and contract tracking systems, boosting efficiency by 24% • Monitored regulation and guideline changes, submitting reports on pertinent changes to keep 100% of operations up to date • Developed a case file indexing system for active case archiving, improving case completion rate by 28% .
2 Jahre und 7 Monate, Aug. 2016 - Feb. 2019
Customer Service Supervisor
Haddad Co
•Oversee call center daily operations, coordinate scheduling, and collaborate with corporate teams to define policies and service standards •Manage a team of 20+ customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques •Identify opportunities to improve the patient experience and operational performance, resulting in a 12% reduction in wait times and a 92% patient satisfaction rating •Screened and hired all new employees.
Ausbildung von Roland Boutros
1 Jahr, Sep. 2017 - Aug. 2018
Law
Lebanese University
4 Jahre und 8 Monate, Nov. 2012 - Juni 2017
Law
Lebanese University
Sprachen
Französisch
Fließend
Englisch
Fließend
Arabisch
Muttersprache