Roshan kumar Upadhaya
Angestellt, Front Office Executive, Cental Inn
Doha, Katar
Über mich
Experienced Front Office Professional with a strong background in hotel operations and proficiency in IDS Property Management System (PMS). With 3 years of dedicated service in the hospitality industry, I have developed a solid understanding of guest relations, efficient check-in and check-out processes, and effective communication skills. In my previous role within the front office department of a hotel, I successfully managed daily operations, including handling guest inquiries, managing reservations, and ensuring smooth check-in and check-out processes. I consistently received positive feedback from guests for my attentiveness and problem-solving abilities. I am known for my friendly and approachable demeanor, which enables me to establish rapport with guests and colleagues alike. I am also adept at multitasking and remaining calm under pressure, ensuring that guest needs are met efficiently even during busy periods.
Werdegang
Berufserfahrung von Roshan kumar Upadhaya
Bis heute 8 Monate, seit Nov. 2023
Front Office Executive
Cental Inn
• Managing group reservation and ensure accurate record keeping for revenue report. • Monitoring the future availabilities and managing the room. • Maintaining room inventories for the Qatar Airways. • Invoice creation for Discover Qatar & other travel agents. • Handing guest complains and providing the solutions for it. • Monitoring the High Bills and providing the reports. • Keeping eye on Check In & Check Out and monitoring cash flow. • Taking part in executive meetings for promotions of sales.
1 Jahr und 5 Monate, Aug. 2022 - Dez. 2023
Front Office Executive
Hotel the sujourn
• Making reservation by phone and in person. • Responsible for guest checking and check-out process. • Preparing bills and taking payment through cash or credit. • Manage advance booking and cancellation of booking. • Dealing guest queries about Hotel service and facilities. • Answering telephone calls (internal & external). • Maintaining safety of guest and security of Hotel. • Dealing and solving complain of guest. • Looking to the sales of banquets. • Promoting in house sells.
1 Jahr und 1 Monat, Juni 2021 - Juni 2022
Front Office Associate
Kenilworth Hotels & Resorts
• Welcome visitors/guests in a friendly and professional way. • Telephone operations – attend calls, make calls, transfer calls. • Making check-in /out and taking payments • Provide Wi-Fi password to the guests. • Update and maintain visitor data. • Replying to emails.
Sprachen
Englisch
Fließend
Hindi
Fließend
Bangla
Fließend
Deutsch
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