Ruta Ungure

Troubleshooting B2B customer hardware and core issues for Netapp storage systems in 7-mode and Clustered Data ONTAP environment. Identify and request replacement parts with the logistics team based on log file outcome. Engage with L2 support and escalate cases as per priority and customer’s requirements Advise customer ’s regarding supported NetApp configurations, support contracts, product replacements that have reached End of Support/End of Life. Indirect upselling.

Develop B2B relationships with the premier and key Austrian and German ICT partners in order to drive the sales process for services and generate growing revenue. Analyze and monitor the certified Cisco Service partners’ metrics. Review upcoming sales opportunities and create a yearly and quarterly sales pipeline, follow up on existing leads. Produce weekly, monthly and quarterly business forecast for the Commercial, Public and Enterprise market segments together with the GEO lead.

Creating customer network through various trade shows, medical sales presentations, advertising on various platforms. Hosting face-to-face interviews with the potential candidates and collecting relevant documentation for the customer onboarding. Engaging with potential placement hospitals and GP practices regarding staff additions. Create workflows and customer portfolios in the sales platform.

Created a potential customer network by searching through various personal ad websites, advertised the services. Organized face-to-face meetings with the potential customers, investigating customer’s needs, testing current knowledge and language level. Created individual lesson plans and prepared study materials according to the client’s needs. Collaborated with various translation agencies and individual contractors regarding translations.

Provide excellent customer service and answer various consumer questions about the Nike products and company for German and British consumers. Track consumer order and payment statuses within SAP, UPS, and Paypal. Use CRM systems to engage with the customers and update Generated incidents. Report to the manager regarding case SLA metrics and call metrics. Engage with the senior agents regarding customer refunds and RMA’s.

German language history, German history, Phonetics, Translation and interpretation techniques, Cultural history, German grammar, Literature history, Rhetorics, English language Advanced