Sameer Teja Dasari

• Conducting quality control and product testing and reporting results to the clients and improvements • Managing the good coordination and allocation of inspectors • Supervising a team of quality inspectors and taking action based on their results • Acting as a trainer and coach, provide technical support and guidance to inspectors • Training product inspectors to ensure that our protocols fully adhere to client's requirements • Leading any future investigations on claims related to the inspector's action

• Scheduled the arrangements of inspections, and PEO in the EMEA region according to our client timelines and requirements • Allocated resources with a focus on transport optimization, cost reduction • Provided operational support to all the parties through various platforms • Supported the sales team in calculating service quotations according to the service type – more order volumes and increased margins • Assisted the KA team with client-oriented training, solving on-site issues

• Checked the functioning of Vo-LTE, Vo-WIFI technologies using Truphone sims on iPhone devices – improved software compatibility • Executed different test cases through manual and automation testing > using iTester to identify defects – enhancing the performance and quality of the software • Validated logs to understand real-time functionality of the process – ensuring the process is executed without any errors and incidents are identified at the early stage

• On-boarded new brands and managed their accounts, providing insights on their brand performance through Amazon brand analytics tools • Assisted brand owners in trademark registration, intellectual property ownership verification, and control over product listings • Promoted brands through Amazon stores and sponsored products • Identified KPIs and submitted Gemba's for SOP/Help page corrections under the supervision of team leaders and managers

• Worked closely with the development team in testing the workflow system – identified bugs and submitted JIRA's for debug • Collected feedback from the platform users and reported them to the development team – betterment of the workflow system

• Managed 3P and FBA seller accounts across Europe and North America region • Standardized category change process with the catalogue team – prevention of fraudulent activities and increased profits • Coordinated with merchant investigations, product reviews, and other departments – ensuring seller queries are handled efficiently • Audited cases for process gaps, incorrect resolutions and provided feedback – consistency in the process and alignment in future resolutions

• Handled customer inquiries (B2C) related to orders, locating shipments, subscriptions, returns, and refunds in a timely manner using the Amazon CRM platform – better customer relationship • Worked on complex problems and escalations proactively – resulting in reduced SLAs • Demonstrated honesty to customers while explaining company policies, procedures, products, and services – meeting Amazon's quality standards

• Grasped working knowledge of warehouse management, stock verification, scrap disposal, and application of Six Sigma in a real-time environment • Assisted the DGM of the Material Management department in the procurement process of materials required to extract oil