Sandro Garasi

Service Delivery Verantwortung für den SAP-Basis und NON-SAP Teil von SIKA.

I’m Responsible for deliveries of all services (Air Transportation) ensuring performance goals are met.

Responsible for the whole DC space layout, escape way’s, proper running of infrastructure (cooling, temperature, power, humidity) delivery. Close contact to the real estate and landlord due to infrastructure SLA’s, Project lead for cabling, (connection between CPU and peripheries) electrical connection, in- and de-installations of new HW. Keep up all Installation plans including DC capacity plan (space charge). Lead infrastructure meetings in which period running of emergency power via Diesel engines...

Industry: computing / Air Transportation Lead the 7x24x365 Data Center Operation shift team, which monitor and are the first level support for the computer systems (Mainframe and Midrange) and do hand & eyes services for a lot of high brand industries in the Airline-, Telecom-, Assurance- and food branch. Responsible for root cause analysis, Business continuity, work according internal and external processes, improve and hold monitoring quality on a high level....

Lead the on site coverage team who is 3rd level and engineering support. They have to cover 7x24x365 the Mainframe system on which are running several international airlines with they’re applications. Briefing and debriefing, situation management, chair of change advisory board and several meetings, international correspondence and conference calls, create and distribute meeting minutes, responsible to full fill the SLA’s with an 99.5% system availability. Take the lead and coordination role in emergency...

Support and plan of all actions for the online system. Create activity plans (File maintenance, recoup, Capture, Disk copies, program load, communication switch, IPL, etc…) and work instructions such as Courses for system operators. Responsible for periodical hard ware maintenance. ( Disks, tape robot, communication HW, etc…)

Responsible for maintain all test systems in a proper state. (program loads, network, data base, etc…) Weekly DB refresh. Chair of test system meeting, correspondence and conference calls with application deliveries for tests on our systems (international). Plan new releases and ship new releases to customers. Coordinate test time slots. Create system signs for test and productive systems. Create and update work instructions.

Under General supervision, computer operator, perform the duties and aspects of three or more operations disciplines. (Air line related Main frame systems, Midrange and network) include scheduling/production control, resource/systems management, interactive operation (MSW), network operations, operations assistance center, etc. Documents and resolves processing problems. Diagnoses, documents and escalate hardware problems and coordinate problem resolution with vendor and support groups. Performs system IPLS

Becoming a trusted advisor Relationship-based Selling & Negotiation Collaboration Skills Change & Implementation Skills Fine-tuning Our Interpersonal Skulls (communication and conflict) Personal Accountability & Project Learning Presentations

Betriebswirtschaftliche Grundlagen, Finanz- und Betriebsbuchhaltung, Personalmanagement, Organisation, Projektmanagement , Recht , Selbstkenntnis, Selbstmanagement , Mit dem Team kommunizieren, das Team informieren, Ein Team führen, Im Team vorhandene Konflikte bewältigen