Ing. Santosh Kumar

Lead Business Architect (Digital Transformation for Government Clients in Saudi, Insurance Domain): Reporting to Head of Digital Transformation CoE for Business Process Documentation, process Reengineering, and improving Customer Experience by increasing the efficiency and effectiveness of TouchPoint.

(Upgrading and optimizing Up Take Management System Project Client world leader in Shipping and logistic): UpTake management system application that is responsible for managing Booking, dynamic pricing, upload of most profitable cargo on board and tracking of consignment. As business consultant, was responsible for process analysis, analysis of legacy application, define business process and rule for automation. This was a SOA based project where 11 legacy system is replaced with single UTM system.

As Process consultant, was Lead responsible for various process improvement initiatives, business readiness and organizational change activities; communications, training for Business Process Reengineering and process improvement and optimization, thereafter realizing the business value by implementing SAP. Conducted workshops with the BU leads to understand and measure the key process gaps and formulate the “To be Processes” and prepared communication plan for target stakeholders.