Sara Cicchiello

- Responsible for the Competence Development program communication in the Product Business Unit - Responsible for the definition of the interworking processes between the Product BU and the Nokia Academy - Responsible for the Competence Development in the Ulm Technology Center (since April 2014) - Member of the Innovation Board in Ulm Technology Center (since April 2014)

Program Management for Integration & Verification LTE customer DoCoMo project: Master Test Plan, I&V activity reporting, responsible for Test Execution Progress reports either internal or to customer (set up and regular update), release planning in collaboration with the release program manager, Responsible for Change Notes process, Responsible for Root Cause Analysis for the LTE World Market Project. Enabling of new PMs. Coordination of virtual teams located in Europe and Asia.

- Management of the workload distribution inside the WCDMA technical support team. - Responsible for technical trainings. - Management of testing tools and mobiles. - RNC SW management and acceptance test for Common IuB. - Key User for the ticket handling and fault management tools. - Testlab RNC Upgrades.

Responsible for planning and managing technical courses for the WCDMA Technical Support staff (75 persons in Munich and Milan). Evaluation of the best trainings for each staff member, taking into consideration the limited budget available and the travel limitation. Negotiation with the internal Academy members to ensure the delivery and progress of each course with the best conditions and in time. Responsible for HSUPA introduction. Enabling of an international team, supporting of Field Trial customers.

Introduction in the HSDPA with supporting of Field Trial Customers. Defining of the work split between teams in different countries. Enabling of an international customer support team. Processing of technical requests from customer trials. Introduction in the Transport Network Layer. Commenting of change requests on own competence fields. Handling of technical requests and fault reports for WCDMA product releases. Handling of workshops for knowledge exchanges with colleagues.

Telecommunications