Senthil kumar

• Installing and configuring Novomind IAGENT and IHELP Chatbot and Call Applications for Government Clients. • Providing L3 Application Support for Issues with Servers and Novomind Applications. • Installing and configuring Java EE Application Servers, Webserver and configuring with Databases. • Managing Servers with Cloud Environment Docker and Kubernetes with Various vendors (AWS , Oracle Cloud, GCP , Microsoft Azure )

Worked as an IT Support Engineer for Dubai Police Head Quarter command and control center for six months to the of Siemans.Technologies: Platforms (Centos 6, Windows 2008 R2), Databases (MSSQL 2008R2, postgresql, mysql), Webserver (IIS7, Apache, HA Proxy) Linux Clustering, Samba, Nagios, Heartbeat, Asterisk, Open sip, ISCSI, Cisco router (2900 series), Cisco Layer3 Switches. Gateways (SMS, Email, Fax, Voice), Avaya (Call Center Solution, Sip integration, PRI Configuration)

Installing and configuring Avaya Media Servers S8300 Series S88XX and G450 and G350 Media Gateways. • Installing and configuring Avaya IP Office 500 V2. • Administrating Cisco call manager for integrating with Avaya and Asterisk. • Installing and configuring avaya ip office voicemail pro. • Troubleshooting, Administering and Monitoring of Windows 2008 R2 based Servers. • Troubleshooting, administering of Active Directory Users, group and OU and also Security Management of Windows 2008 R2 Servers.

• Administering and Troubleshooting of Linux-based Avaya virtual Media Servers –S8300, G450 Media Gateway Integrating avaya call manager into cisco call manager. • Administering of Active Directory, DHCP, DNS and Group Policy services on Windows 2008 R2 server.• Ensure all Computers, Printers, Network and other I.T related equipment are in good working condition.