Dr. Sérgio Coelho

Responsible to coordinate three different teams and coordinating some functional areas, such as: Strategy & Modelling, Reporting & analytics, Controls, Ops Targets Management, Projects, Planning and Expenses Management. With multiple lines of report and a leading role in important risk projects.

Responsible for three functional areas: Strategycal Ops, Projects and Business Analysis (SAS / SQL platforms). Ensure interface between operations, strategy and collections departments and answer as the single point of contact for Collections Portugal within the Western Europe space (EMEA). Targets forecasting and KPI’s optimisation. Capacity and Expenses Planning.

Coordinate two collections shops leading both teams to achieve extraordinary results against plans plans. Operational management, recruitment and system project developments responsibilities.

Manage an operations area based in Lisbon and Madrid and coordinate the creation of an internal collections team plus support areas. * Citibank Portugal sold to Barclays Bank in Dec'09

Responsible by three high-performer teams across all collections and recoveries stages.

Manage a recoveries portfolio and process developments / improvements.

Credit Analysis