Siddharth Roy

Based in PUMA HQ, responsible for delivery of Retail IT programs Globally across PUMA Group.

• Manage a team of high performing Market IT Operations Managers across East Asia • Represent IT operations towards the Business for landscapes in scope sharing relevant information, and managing priorities/escalations • Perform Service Reviews on the landscapes in scope • Own the budget for Operate landscape and Consumer IT for 9 key Asian countries (25 Million USD) • Develop and maintain strong relationships with business and supplier leaders

The Manager of Service Governance is responsible for the governance of support provided by strategic suppliers. He brings operational excellence with a focus on process, standards and planning. The position reports to the Director of Service Governance, and works with a team of Support Governance managers who work with service assurance to align service level agreements and govern the support services provided by suppliers.

In this role I was responsible for day-to-day management of a team of Project / Delivery / Planning engineers who are focused on managing data center infrastructure deployments on behalf of the Thomson Reuters Business Units. As well as staff management, I was responsible for managing a number of the infrastructure projects myself, coordinating with team members in other locations and multiple groups across DCO.

Worked as a Change Manager and an ITSM Consultant for multiple engagements in Accenture based out of Kolkata, looking after complete end-to-end Change Management activities for the client infrastructure, application and projects. Operationally I am leading a team of 3 Change Analysts and am responsible for day to day delivery of Change related activities. I am also responsible for doing Client SLA and performance reporting on a weekly / monthly / quarterly basis.

Ownership of complete ITSM services - design process flows, maintain and audit SM processes, drive SLA management for the account, manage complete IT services, lead a team of Incident, Problem and Change Analysts, and also act as the focal point for any Service management / communication for a UK based client (Veolia Water Services) of TCS. Escalation point for all Service desk related issues and managing team of 8 at offshore location.

This 2nd level Support position is part of a dynamic team within Global Technology Operations to provide great service to our internal and external customers. To provide technical expertise within a team focused on the implementation of ongoing enhancements and service support of the DDS (Data Distribution Strategy) environment. The DDS became the new strategic Real Time Delivery Network for TRM (Thomson Reuters Markets).

Worked as a trainee after graduation.

Completed my Bachelor of Technology degree with specialization in Information Technology.