Slav Smarchevski

Deal with any costumers queries and complaints in a professional and competent manner .Develop customer relations to build long term consumer engagement and create destination loyalty. Communicate with all customers taking into account their specific needs.Logging and processing support calls. Support for clients with a transfer and changes phone platform. Incoming /outbound calls and troubleshoot customer tech problems with phones software and hardware. Escalating urgent issues and disruptions.

Accounts Payable. DataCap scanning and indexing (3 AP Scanners) ,OCR Automation Process(OCR Optical Character Recognition system),Company SAP for Document Processing. Processing of incoming invoices from Russia and Kazakhstan, administration of invoices from various European countries including Benelux ,Turkey, Poland ,Germany ,Portugal and Spain. Taking ownership for processing up to 150 invoices a day. Assisting with payment runs. Handling supplier statement reconciliations. Matching PO’s to invoices.

Slavonic linguistic