Stefan Giardiello

Angestellt, Customer Care Service & Project manager, Salt Mobile SA

Renens, Schweiz

Fähigkeiten und Kenntnisse

Strong team management competence
wide area as hiring
C&B
salary review
Implementation of reorganization
Dealing with country administrative process
relocation. Strong IT operational support compete
strong competence in the service area . Crisis ma
Change Management
Business Innovation
Budget Management
4 Languages Fr-De-En-It

Werdegang

Berufserfahrung von Stefan Giardiello

  • Bis heute 6 Jahre und 6 Monate, seit Jan. 2018

    Customer Care Service & Project manager

    Salt Mobile SA

  • Bis heute 10 Jahre und 9 Monate, seit Okt. 2013

    Businnes applications and services manager

    Orange Communications SA

    Customer operations business management and developpement Applications and services strategy and gouvernance management Create new services and values for our customers

  • Bis heute 11 Jahre und 10 Monate, seit Sep. 2012

    Customer Care Service Manager

    Orange Communications

    Service Operation Manager Region West&South at Cablex AG Responsible for the Front Desk operations CH-West and for all services operationals processes and tools within the Services organisation.Ensure proper services delivery towards our customer , monitor the SLA and implement corrective measures.

  • 8 Monate, Jan. 2012 - Aug. 2012

    Services Manager West&South

    Cablex AG (Swisscom)

    Responsible for all services operational activities for the region West & South. Manager of the Front Desk West (5 agents) . Ensure fullfilement of SLA's Project Manager within Services Dept. Workforce Management . Service Delivery for Sunrise TV and Swisscom TV.

  • 2008 - 2012

    Resources Manager

    Nokia Siemens Networks

    Manager Operational & Business Services Customer Care support for Switzerland - Austria - Slovenia 27 direct report

  • 2 Jahre, Juni 2006 - Mai 2008

    Team Leader - Operation System Support

    Orange Communication

    Team Leader OSS (operational System support) Team management; Budget Management; System operation&maintenance

  • 6 Jahre und 9 Monate, Okt. 1999 - Juni 2006

    System Engineer

    Orange SA

    OSS Engineer System Operation&Maintenance; System update & upgrade; Project Management; Risk Management; Service support; Service Delivery;

  • 4 Jahre, Okt. 1995 - Sep. 1999

    Customer Representative

    Dionex AG

    Maintenance & calibration de système d'analyse de laboratoire. Support à la clientèle , workshop . Secteur d'activité : Nestlé,Serono, Novartis , Uni , EPFL , EPFZ . Region : Suisse Romande , Bern , Bâle , Tessin

Ausbildung von Stefan Giardiello

  • 2 Jahre und 5 Monate, Feb. 2013 - Juni 2015

    Management

    HEIG-VD

    Executive MBA , Business Management . Resources change management strategy Creativity and innovation

  • 1 Jahr und 6 Monate, Jan. 2006 - Juni 2007

    Executive Knowledge

    Architecture Système

  • 1 Jahr und 4 Monate, Feb. 2004 - Mai 2005

    Executive Knowledge

Sprachen

  • Französisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

  • Italienisch

    Grundlagen

21 Mio. XING Mitglieder, von A bis Z

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