Susanne Fries-Palm
Angestellt, Chief Customer Officer, Yonder AG
Abschluss: Master of Science, Henley Business School
Zürich, Schweiz
Über mich
More than 20 years experience in Leadership, especially in driving change projects in international companies. Enhancing Customer Experience in Customer Service, Quality Management and Administration including Finance, HR, IT and Strategy. Project Management and Change Management in agile environment, driving transformation processes and digitalization projects e.g. via establishment of a pan-european Customer Service Organisation with 24 countries and considerable improvement in major KPI. I am highly committed leader, assertive with high focus on results. I love challenging topics and I am well known for setting up and developing effective and successful teams. I lead my global and virtual teams with high demand on quality, focus on shared goals and values and a clear vision of the results to be achieved, thus reaching sustainable results on budget and time.
Werdegang
Berufserfahrung von Susanne Fries-Palm
Bis heute 3 Jahre und 5 Monate, seit 2021
Chief Customer Officer
Yonder AG
Yonder offers an easy-to-use content management solution for any industry and use-case called Yonder Mind. With our roots in aviation, we are well accustomed to highly regulated industries. Our solution is designed with the end-user in mind while still fulfilling the highest compliance and availability requirements. Responsibilities: - Onboarding Process - Entire service delivery - Customer Service - Customer Projects - Balancing customer requests, timelines and resources in multiple projects
1 Jahr und 2 Monate, 2021 - Feb. 2022
Chief Operating Officer (COO)
slavefreetrade®, Geneva
slavefreetrade - Made in Freedom™ The world's first Rightstech NGO. We are building the world’s first tech-enabled, primary-source intelligence based B2B2C human rights compliance platform to enable organizations to deliver their social sustainability goals, in real-time, all the time and to drive conscious consumption amongst ethical-minded consumers. - Define, develop and deploy all operational processes - Set up and develop the Operations Team - Assessment of our members' Working Conditions
2017 - 2020
Chief Financial Officer (CFO)
Bien-Air Dental SA
Bien-Air is a Swiss company founded in 1959, well known for developing and manufacturing instruments for the various fields of dental medicine. Renowned for the quality of its products, the goal is to simplify the day-to-day work of practitioners. Products by Bien-Air have been the recipient of the Best in Class award over the past years. Responsible for all Finance, Human Resources, IT and Security/Building Functions. Supporting development, digitalization and customer focus in the organization.
2014 - 2016
Director Customer Service Europe
MSA - The Safety Company
2010 - 2013
Head of Quality Management Business & Carrier Customers
DTTS GmbH
2003 - 2004
Head of Staff Operations, Field Service
Customer Service Branch Office
2002 - 2003
Head of Service Operational Support
Service Branche Office Bonn
2000 - 2002
Head of Service Support
Branch Office Köln/Bonn
1990 - 1995
Underwriter
Gerling Konzern Speziale Kreditversicherungs AG
Ausbildung von Susanne Fries-Palm
2006 - 2010
Marketing
Henley Business School
Strategic Marketing Leadership
1991 - 1994
Business Economics
"Staatl. anerkannte Wirtschaftsfachschule Fachrichtung Außenhandel"
Foreign Commerce
1988 - 1990
Insurance
Gerling Konzern
Credit Insurance
1986 - 1988
English / French
Chamber of Industry and Commerce
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Fließend