Sven Krahn

End-to-end responsibility for the expansion into new regions and countries incl. expansion strategy, business plan, market entry strategy, setting up legal entities, adoption of IT and infrastructure, design of customer processes, setting up customer service and billing, recruitment, marketing and PR campaigns, hand-over to local management.

Running Infrastructure and Technology for eBay Customer Service in Europe. Defining and executing the technology strategy for eBay Customer Service in Europe. Driving Global Technology and Infrastructure roadmaps and decisions. Managing roll-outs of Global applications and driving change management. Participation in various councils and committees. Managing large-scale projects (e.g. introduction of a Global CRM application for 6.500 users). Manage the technology departments.