Sylvia Charlene Karanja

 Coached & facilitated new scrum and Kanban teams comprising of 23 participants in 3 software development teams and one DevOps team  Facilitated development and launch of a mobile savings product in Tanzania market  Improved team efficiency in delivery per sprint to over 90% through definition and implementation of new team processes.  Improved overall product quality through proper backlog refinement with product owners and developers

 Formed, coached and facilitated new scrum teams in 4 software development teams and 1 business intelligence team  Improved team efficiency in product delivery to over 80% through proper conflicts and impediments resolution and process optimization  Facilitated release of 4 internal product iterations by overseeing requirements definitions, product development, end to end testing, User Acceptance Testing, Go-Live and post implementation maintenance

Resolution of mobile money customer transaction incidents and first level applications troubleshooting, financial reporting through Oracle SQL queries and problem management to ensure proper logging of the incidents, classification, prioritization, investigation, diagnosis and root cause analysis, escalation, resolution, recovery and closure. Also acted as an assistant project manager in reporting the progress of Airtel Money projects in all 17 operating countries in Africa to the client.

Business Intelligence Strategic Management of Information systems, IT, Innovation & Sustainability, Mobile Industry Dynamics, Human-Computer Interaction Design