Tamar Nakhutsrishvili
Bis 2022, Manager of two restaurant, Dunkin
Tbilisi, Georgien
Über mich
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Werdegang
Berufserfahrung von Tamar Nakhutsrishvili
• Handle a large volume of inbound and outbound calls in a timely manner • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary • Identify customer needs, research issues, resolve complaints, and provide solutions
8 Monate, Juli 2021 - Feb. 2022
Manager of two restaurant
Dunkin
• Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Ensure compliance with sanitation and safety • Create detailed reports on weekly, monthly and annual revenues and expenses • Train new and current employees on proper customer service practices
1 Jahr und 2 Monate, Juni 2020 - Juli 2021
General Manager
Dunkin Training Store
• Conduct orientation trainings for interns, supply them with necessary training materials and inventory. • Reporting to HR and the training coordinator about the progress of trainings and their results. Planning and implementation of necessary procedures for the employment of interns. • Conduct trainings for administrative staff in accordance with approved systems and company standards • Developand implement plans for sales growth. • Ensure continuous improvement of quality • Technical Troubleshooting.
2 Jahre und 8 Monate, Nov. 2017 - Juni 2020
Shift Manager
Dunkin Training Store
• Monitoring of work performed by service crew to ensure product quality and service. • Familiarize the restaurant service staff with food safety procedures and monitor their performance. • Conduct trainings for service employees in accordance with approved systems and company standards. • Daily Reporting to Sales team , as well Reporting General Manager regarding current necessity’s. • Perform software operations: inventory, Transfer invoices.
1 Jahr und 6 Monate, Juni 2016 - Nov. 2017
Barista
Dunkin
• Serve the customer quickly and efficiently to maintain the cleanliness of the cafe • Food preparation • Receiving orders and performing cash transactions, issuing orders • Knowledge of the product range and providing complete information about the customer • Adherence to food safety standar
Ausbildung von Tamar Nakhutsrishvili
4 Jahre und 1 Monat, Sep. 2015 - Sep. 2019
Business Administration
Ilia State University
Sprachen
Georgian
Muttersprache
Englisch
Fließend
Russisch
Fließend