Tania Martins

- Management of a team of 24+ Back Office specialists: daily operations, upskilling of knowledge, empowerment of the team to promote responsibility ownership and sustainable individual and business development. -Data analysis and development of action plans to react to changes and optimise operations. - B2B: close relationship with the business partner. - Support in process implementation and development.

- Manage escalated customer service issues and Complaints. - B2B communication. - Support in process implementation and development. - Database. - Training and Knowledge base content creation. - Mentorship.

- Manage escalated customer service issues. -Translation (English/Portuguese/French). - CS team management/mentorship. - VIP relationship (retention). - Identify and implement strategies to improve quality of service, productivity and profitability.

- Builder’s Assistant (age 13 - 16). - Support Carer (age 17 - 18). - Waitress/Barista (age 16 - 18). - Cleaning Operative (age 18). - Waitress at Byron Hamburgers London (age 23).

- Project development; - Research and Data Analysis; - B2B Communication; - Translation (Portuguese/French/English).

- Assistant to the General Services Department. *Summer internship (1-2 months each year).

Relevant Modules: # Foreign Languages (English, French) # Pragmatics # Oral and Written Expression Techniques # Translation Techniques # European Economics and International Business # Management # Marketing and PR # Labour/Corporate Law Etc.