Tatiana Stimpson

Initially offered a 3-month secondmend and then hired full –time to lead development and implementation of contact centre systems across the DHL Express network. Designed, developed and rolled out global initiatives and supported countries in Asia Pacific and EEMEA in post deployment period. Managed the work of the identified vendor business consultants to ensure contracted deliverables are on schedule, within budget and meet business requirements of the stakeholders .

Designed and delivered training and development programmes within Customer service, inducted and trained the new members of the team. Collaborating with the vendor and providing business expertise on contact centre systems, became accountable for Customer Service tools testing & deployment at country level. Implemented and rolled out new products, services and business processes across service points in Russia. Awarded as “Employee of the first quarter 2009”

Quickly learned DHL products, procedures and systems which ensured providing professional service to the customers by handling enquiries, registering bookings for DHL services, providing tracking services and resolving any shipment issues in a competent and efficient way.

Specialised in translation of business correspondence, contracts and agreements. Negotiated with foreign partners. Planned , organised and managed events.

German, English