Tena Srdelic

Professional contact for the internal process of CC team (answering employees' and external agents' questions on processes, supporting Team leaders) / Checking the content of the warehouse management system (repair reports, hold, helpwarehouse, etc.) / Support in the preparation of process trainings / Processing and follow-up on open cases in collaboration with the Dispo department/ Handling of enquiries and disputes related to marketplaces (Amazon A-Z claims, eBay, etc) and payment systems (PayPal, Klarna)

Customer care / Quotations for product queries / Customer master data / Technical Consultation/ After Sales Service

• Providing customer service to Pandora's B2B and B2C clients within the French and Belgian market • Processing of customer’s requests pertaining to orders, wrong deliveries, delivery discrepancies, returns and customer’s complaints verbally and written • Assisting the B2B customers through amending and placing orders, providing stock and product information, coordinating the store openings, processing incidents related to lost or damaged parcels

Missions and tasks accomplished: • Activities related to audience development & marketing (organisation of dance workshops, performances & productions) in Zagreb Dance Centre • Collaboration in the creation of program of Zagreb Dance Centre (through social media, weekly newsletter, Facebook fan page activity) • Translation of texts & promotional materials for the internet site of the Zagreb Dance Centre

Missions and tasks accomplished: • Daily communication with customers via phone & e-mail • Answering to customer’s inquiries regarding destinations, transportation, accommodation and travel costs, and the recommendations of products that suit their needs • Planning and organization of travel itinerary for individuals or groups • Online booking of accommodation • Promotion of particular destinations, of package tours and other services offered by the agency

Missions and tasks accomplished: • Media promotion of visual arts exhibitions • Media promotion of the exhibition ‘’Pierre Paulin-Le Design au pouvoir’’ (at La Galerie des Gobelins) and “Vlaminck-Un instinct fauve" (at Musée du Luxembourg); daily communication via e-mail & phone with French & international journalists

Translations of comics from French to Croatian for Croatian publishing house Bookglobe, Zagreb (original titles: Godard: Martin Milan-Une ombre est passée, Bookglobe, Zagreb, November 2012; M. Tillieux: Tout Gil Jourdan-Aventures exotiques, Bookglobe, Zagreb, December 2012)

PR and organisation of Silvije Petranovic Bartch’s exhibition in Paris TABLEAU DE L'OUBLI

Missions and tasks accomplished: secretary work, administration, reception of visitors, mailing, correspondence, communication in the international environment

Pedagogical Training and School Teaching Practice / Learning of French as a foreign language

User research studies, analysis frameworks, desktop and mobile workflows such as registration, onboarding and payment, design and build of high-fidelity prototypes, annotation of wireframe specifications for developer handover.

Sociology of art, cinema, medias and culture

Sociology of culture, cultural policy, audio-visual production, media and culture, publishing, ethnology

Language exercises, history and civilization, general linguistics, phonetics of a foreign language, foreign language teaching methods, literature, the history of foreign language, literary theory