Thomas Cain
Angestellt, Senior Operations Manager, Amazon
Hannover, Deutschland
Über mich
Experienced, trilingual manager who has risen through the ranks at Amazon from leading operational teams of 80-120 associates to senior management of a fulfillment center. Track record of developing and leading large team of 15+ managers and departments towards operational goals in safety, quality and productivity in different countries. Experienced in both inbound and outbound operations in Amazon Robotics (AR) fulfillment centers with direct responsibility of over a headcount of up to approximately 900 employees. Successfully launched four new AR fulfillment centers over 6 years at the company. Responsible for Profit & Loss of department versus operational targets, customer experience KPI's, annual and quarterly capacity planning in both headcounts and throughput. Improved customer experience performance at multiple sites as delivery accuracy lead for the DE network in 2021.
Werdegang
Berufserfahrung von Thomas Cain
Bis heute 2 Jahre und 5 Monate, seit Jan. 2022
Senior Operations Manager
Amazon
Accountable for all Inbound Operations. Lead and develop a team of 3 Operations Managers and 6 Area Managers. Accountable for Profit & Loss versus Inbound operational targets, as well as KPI's relating to safety and customer experience. Strategic planning of Inbound Operations. Both in pre-launch and post-launch. Labor and capacity planning over quarterly & annual horizons. Responsible for planning and executing change in department, including internal and external stakeholder management.
Accountable for all Robotic Storage Platform operations. Lead a team of 3 operations managers and 12 area managers with a total headcount of approximately 900 at peak. Strategic planning of Inbound Operations. Labor and capacity planning over quarterly and annual horizons. Responsible for planning and executing change in department, including internal and external stakeholder management. Appointed Country Lead for delivery estimation accuracy across DE Network sites.
Accountable for Outbound operations. Lead and develop a team of 7 Area Managers and a total of approximately 400 employees. Responsible for KPI's relating to safety, cost and customer experience. Subject Matter Expert for Outbound Flow. Ensure capacities are aligned across all shifts to optimise cost versus customer requirement. Guide and coach fellow operations managers. Report on lessons learned for departmental development and manager training. Stand in for senior operations manager when required.
Accountable for a team of two team leads and 80-120 employees as a stow and pick manager. Responsible for safety and performance of team of employees. Coached fellow area managers on employee engagement. Subject Matter Expert for Space Management. Stand in for Operations Manager when required.
Responsible for a range of purchasing and inventory management activities. Identify new and manage existing suppliers. Conduct regular contract negotiations. Manage and optimize inventory levels of standard parts required for manufacture. Ad-hoc purchasing and negotiations for specific parts needed for customer projects. Support sales and engineering teams with accurate lead times for customer experience. Proactive sourcing of materials to improve customer experience.
1 Jahr und 5 Monate, Juni 2013 - Okt. 2014
Sales Consultant
Apple Distribution International
German market consumer and student sales of Apple devices from European HQ in Ireland. Meet sales targets, both in revenue and close rate. Provide excellent customer service and maintaining customer service scores of 80%+. Ensure customer engagement and positive Apple Brand experience. Provide post sales support. Support on-boarding of colleagues.
7 Monate, Okt. 2012 - Apr. 2013
Technical Sales Representative
Flambeau Inc.
Grow the Flambeau Fluids base into continental Europe, in particular Germany. Be a point of contact between European customers and US manufacturing. Hold regular stock to ensure quick supply of customer orders. Support other Flambeau brands when needed.
Sprachen
Deutsch
Muttersprache
Englisch
Muttersprache
Spanisch
Fließend