Tintu Thomas
Angestellt, IT Service Manager, Allgeier Experts
München, Deutschland
Über mich
With a decade of experience in managing IT infrastructure services, I offer a well-suited profile for the realm of IT Service Management, driven by my comprehensive understanding of the ITIL framework. Furthermore, my proficiency in global IT operations, Microsoft 365, Windows servers and client systems, and cloud platforms like Microsoft Azure and Amazon Web Services, significantly amplifies the strength of my profile.
Werdegang
Berufserfahrung von Tintu Thomas
• All IT Workplace related topics which can be done remotely like password reset, Outlook issues, Skype for Business & telephony, browsing, network, printing, Internet etc. New Entry & Exit: user creation/deletion, permission & access management. Distribution List and Public Folder creation and management. User mailbox creation and access management. Additional Accounts creation and management e.g. WebEx, FTP, code 42 (Data Backup Software) etc.
1 Jahr und 11 Monate, Juli 2014 - Mai 2016
IT Support Staff
LULU Group International
• Managing Domain Controller Server in the organization and maintaining the users, computers, OU’s and another network devices in DC. Managing another severs like DNS & DHCP, Point of sale, etc. Monitoring of LAN/WAN Networks including routers, switches, firewalls, access points, internet access and software applications. Performed troubleshooting and diagnosis to hardware/software, network failures and provided solutions.
10 Monate, Okt. 2013 - Juli 2014
Desktop Support Engineer
Net Connect Pvt Ltd
• Active Directory, Group policies in domain environment and system based policies configuration and management. Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), proxy servers, web servers, print server’s configuration and management. Working with Remote Desktop Services, Windows Deployment Services and NAT Services. Working with FTP servers, IP printer installation and configuration. Assembling and Troubleshooting of the Desktops hardware/software, networks, IP phones etc.
1 Jahr und 2 Monate, Juni 2012 - Juli 2013
Desktop Support Engineer
Care IT Solutions Pvt Ltd
It was my first job and I had joined here as an Desktop Support Engineer. My jobs and responsibilities were to give the L1 level field support to our clients.
Ausbildung von Tintu Thomas
3 Jahre und 8 Monate, Sep. 2008 - Apr. 2012
Electronics Engineering
Anna University, Chennai
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Hindi
Grundlagen
Malayalam
Muttersprache
Tamil
Gut