Ulrich Hoffmann

Management of group-wide, international mid- and large scale transformation and resizing projects.

• development of a holistic CX roadmap in line with the corporate strategy • establishment of CX in the company's governance and creation of a group-wide CX community • conduction of customer surveys and initiation of activities increasing the customer experience • evaluation and conception of a group-wide CX software for continuous, transparent measurement of KPIs at relevant touchpoints along the customer journey

Leading Lufthansa Technik's venture for unmanned aviation: • Identification, development and implementation of innovative, technically complex business models • Development and successful execution of go-to-market strategies including after sales service • Representation and coordination of Lufthansa Group’s interdisciplinary competence center for unmanned aviation

Development of new, innovative MRO Service Products for the Aviation Industry

• support of LHT's world-wide sales offices in larger sales projects (>50 MEUR revenue) • responsibility for smaller sales projects • coordination and preparation of executive board briefings across LHT's functional departments • development of LHT's CRM tool

Dualer Student "Technik Student Business Administration" mit Praxiseinsätzen im Subcontracting, Vertrieb, Projektwesen, Controlling, LEAN und in der Kapazitätsplanung

Finance