Uwe Schneider
Angestellt, Senior Project Manager M2M Competence Center bei Deutsche Telekom, Deutsche Telekom AG
****, Deutschland
Werdegang
Berufserfahrung von Uwe Schneider
Bis heute 11 Jahre und 3 Monate, seit Apr. 2013
Senior Project Manager M2M Competence Center bei Deutsche Telekom
Deutsche Telekom AG- SLA Management for M2M Business - Servicemanagement for M2M - Operation of M2M Solutions - Business Operation of M2M Platforms - bid management, support of tenders and offer presentation in big deals (automotive, energy,..)
7 Jahre und 7 Monate, Sep. 2005 - März 2013
SLA Manager Corporate Customer
T-Mobile Deutschland
- Driving and Management of Quality and Service for Corporate Customers - Establishing Service Level Agreement Management in cell phone business - Design and Implementation of Service Management Strategies - Implementation and trouble-free operation of SLA-Management tools - support of tenders, offer presentation, big deals
2 Jahre und 6 Monate, März 2003 - Aug. 2005
Specialist Servicemanagement, Escalation Management
T-Mobile Deutschland
- Implementation of national and international Service Management in Operations; Development of processes, service models and tools; test coordinator Master Service Management Center - Definition of key performance indicators (KPIs); - Escalation Management business customers
3 Jahre, März 2000 - Feb. 2003
Specialist Quality Monitoring, Technical Customer Service
T-Mobile Deutschland
requirement specifications of software tools, development and implementation, process optimization, development of process performance indicators, projekt management
Research and Quality Assurance, implementation of electronic banking, testing banking software, data security, Online Services
Ausbildung von Uwe Schneider
- Bis heute
Elektrotechnik
University of Applied Sciences Cologne
Nachrichtentechnik
Sprachen
Deutsch
Muttersprache
Englisch
Fließend