Mag. Vanja Tokic

Actively driving, facilitating and coordinating agile transformation in Retail product development: • Facilitating customer-centric product development based on agile mindset & practices • Steering of strategic initiatives related to agile transformation across retail divisions • Guiding Retail Product Owners in delivering, maintaining and marketing the product in line with the Group strategy • Responsible to foster groupwide retail agile transformation from business perspective

Supporting in-house startup department for Advanced Analytics as Agile Coach, helping team grow to 40+ in one year Building groupwide Advanced Analytics Community in RBI Group Agile innovations - setting up way of working (Scrum/Kanban) and building team culture Scrum Master for distributed platform team developing cloud-based workspace for Data Science Supporting senior management and team leads with embracing agile Holding trainings and coaching sessions for groups across RBI Group

Be it collaboration with Adaptive Organization in RBI, supporting setup of Agile projects, helping Scrum teams, introducing Kanban to manage flow, or any other initiative that supports us in working closer and better together, the focus will always be on improving communication, fostering cooperation between IT and Business and delivering meaningful results to RBI Group.

- Functional Account Management for all IT topics in Controlling department in CFO area - Team leadership (12 internal employees; overall 30+ team members) - Responsible for operation of 3 Group Services in RBI Head Office and 14 Network Banks across CEE - Annual operational budget responsibility of €10M+ ​(running services) - Innovation management - annual project responsibility of €2M+ - Introduction of Agile methodologies in team setup and creating a culture of collaboration and empowerment

Main responsible end-to-end for GCPP (Group Customer and Product Profitability) Service Lifecycle • Defining the Service with the customer (eg. Serv.Description, Serv.Levels) as part of the SLA • Monitoring service delivery and customer satisfaction in line with SLA • Resolving issues that may arise within the team or any external party • Triggering and implementing improvement measures • Insuring necessary staff is available, trained and capable to operate GCPP applications • SPOC for the GCPP Service

• Responsible for smooth operation of all applications belonging to the GCPP Service • Responsible for supporting users (User Support, Incident- and Problem- Management) • Maintaining the environments and working together with other colleagues supporting the application • Working in close cooperation with the units/departments which deliver data to the solution • Resolving problems during the load and data processing (in cooperation with IT Operations) • Preparation of service for Service Management

• Responsible for reliable provision of data in local Data Warehouses for all implemented group-wide Business Intelligence solutions • Developing & implementing strategies, solutions and process improvement initiatives for Data Delivery area • Incident- nad Change-Management • Monitoring performance of external support partners • Informing and guiding external consultants

• Responsible for a unit of 5 system and database administrators • Planning and managing technical development of new CBS software • Planning and managing technical development of Teller application • Participation in Performance Testing project • Leading administration of six full development and testing environments • Successfully implemented new CBS software in production

• Technical Architect Lead on Teller application development project • Participating in project planning, development, testing and implementation • Coordinating business relations with external partners on project • Coordinating system software development • Planning and reporting on project progress

• Programming application software in a J2EE environment • Participating in development and testing • System administration and configuration of WebSphere Application Servers • Administration and development in Tivoli Workload Scheduler • Supervising and monitoring development and testing environments

• Lecturing computing courses for Windows, Microsoft Office, and Java programming • Preparing lectures, practical exercises, and tests

• Lecturing computing courses for Windows and Microsoft Office. • Preparing lectures, practical exercises, and tests