Vikas Kumar
Angestellt, Senior Solutions Specialist – SAP Customer Experience, SAP India Pvt Ltd
Abschluss: Master of Business Administration, Sikkim Manipal University
Bangalore, Indien
Werdegang
Berufserfahrung von Vikas Kumar
Bis heute 8 Jahre und 8 Monate, seit Okt. 2015
Senior Solutions Specialist – SAP Customer Experience
SAP India Pvt Ltd
– GDM Production Program Management. – GDM Automation(Customer Solutions Suite) Project Lead. – GDM Integration (C4C-CPI-yMKT, C4C-JAM & yMKT-JAM). – Sales Cloud, Marketing Cloud & Industries (CPG & Utilities) Portfolio. – C4C Integration Portfolio. – Exclusive DBRs/DPRs & Enablement/training/workshops to stakeholders & customers.
5 Jahre und 3 Monate, Juli 2010 - Sep. 2015
SAP CRM Consultant
SAP Global Delivery
– Requirement gathering – Team building : Identifying & interviewing the resources. – Implementation (Project Deliveries) – Communication & Alignment with Customers. – Quality Assurance.
5 Jahre und 2 Monate, Mai 2005 - Juni 2010
Business Process Consultant-Sales Ops
SAP Global Delivery
– Onboarding induction to SEMs, Practice Mgmt, & Deliver Ops. – Defining Sales Process & Continuous improvement & Implementation – Support to Regional Sales And Delivery. – Follow ups & reconciliation with Delivery & PMO – Pipeline Mgmt & Reporting (qualitative & quantitive, Target Vs Ach Weekly, Monthly, Quarterly) – Input to SAP CRM system dev team – Collaboration with Regional Sales, Delivery and defined stakeholders
3 Monate, Feb. 2005 - Apr. 2005
Customer Service Executive
Arvind Mills (Supply Chain Division/Logistics Center)
– Order acceptance – Brand promotion – Periodic Analysis & Reporting using SCM – Co-ordination with Supply Chain & Delivery
3 Monate, Aug. 2004 - Okt. 2004
Business Relationship Executive
Balaji Business Solutions
– Managing Accounts & Business, – Understanding the customer’s business & solution requirement, – mapping requirement with technology (VB, MS-Access/Oracle). – Managing life-cycle of project execution & delivery.
Ausbildung von Vikas Kumar
3 Jahre, Jan. 2006 - Dez. 2008
Business Administration
Sikkim Manipal University
Marketing & Systems
3 Jahre, Jan. 2002 - Dez. 2004
Information Technology
Sikkim Manipal University
Sprachen
Englisch
Fließend