Volker Balk

Berufserfahrung von Volker Balk

• Bis heute 11 Monate, seit Juli 2023

  Managing Director

  HOK Research GmbH

  I am the Managing Director at HOK Research GmbH, a subsidiary of Kudos Research. In early 2019, we established our European CATI and Online research services in Berlin, and in 2023, we rebranded as HOK Research GmbH. Located in Berlin, a global hub for the research industry, we address the surging demand for top-quality data collection services. Our core focus is on Healthcare, Biotech, and Life Sciences data collection.

• Bis heute 7 Jahre und 9 Monate, seit Sep. 2016

  Business Services Director/ Head of Kudos Health

  Kudos Research

• 3 Jahre, Okt. 2013 - Sep. 2016

  Business Services Manager

  Kudos Research

  Market Research in London/UK. Development of new business opportunities, management of existing client relationships, project management and organisation and control of key account project work.

• 2 Jahre und 1 Monat, Aug. 2013 - Aug. 2015

  Business Development Manager

  GermanLink

  Mainly Business Development with strong influence in all other aspects of operations and processes of the newspaper.

• 1 Jahr und 5 Monate, Juni 2012 - Okt. 2013

  Research Consultant

  Consultant

  Supporting Research companies in the UK and Germany. Upon request I work with companies mainly as a Project Manager or simply as a consultant when needed. My expertise is in data collection. I have been working in market research as a senior member of staff and GM for more than 13 years.

• 5 Jahre und 2 Monate, Mai 2007 - Juni 2012

  General Manager

  Ronin Corporation

  Responsible for the operation of RONIN’s global data collection operation, including phone, Web, panels, and all of the departments that are needed to support data collection. In addition, I was RONIN’s quality expert, using my membership in ESOMAR, MRS (Market Research Society), CQI (Chartered Quality Institute) and IQCS (Interviewer Quality Control Scheme) to instil a strong culture of quality in the organization. I am a board member of IQCS.

• 8 Monate, Okt. 2006 - Mai 2007

  Operations Director

  Ronin Corporation

  Reviewing and improving processes in order to streamline business activities, Increasing quality of service and productivity whilst maintaining quality and project standards. Formulating tactical and strategic decisions made at RONIN and implementing related changes. Conducting weekly meetings with department heads to discuss progress on all projects and to set relevant priorities. First point of call to break potential deadlocks within management teams and hands-on approach to solve problems.

• 3 Jahre und 1 Monat, Okt. 2003 - Okt. 2006

  Operations and Quality Manager

  Ronin Corporation

  ● Managing processes, people and resources, Reporting directly to the Managing Director ● Liaising and acting as a broker between teams in the company. ● Reviewing and improving processes. ● Implementing and maintaining MRQSA, IQCS and ISO9001 standards ● Responsible for accreditation with external auditors and on-going internal auditing/monitoring. ● Responsible for ensuring compliance with MRS, ESOMAR Codes of Conduct and the Data Protection Act 1998

• 1 Jahr und 10 Monate, Jan. 2002 - Okt. 2003

  Area Manager

  Ronin Corporation

  ● Managing several projects in the Call Centre simultaneously ● Setting up and running mixed methodology telephone and web projects. ● Deputising for the Call Centre Director

• 1 Jahr und 4 Monate, Okt. 2000 - Jan. 2002

  Project Coordinator

  RONIN Corporation

  ● Recruiting, training and Quality Control. ● Interviewer allocation, strike rate analysis and productivity management. ● Motivating and coaching international teams. ● Managing several large international quant CATI projects. ● Managing international recruitment projects. ● Producing progress reports, managing translations and testing of Online/CATI studies. ● Recruiting B2B respondents to the RONIN Online/CATI panel