Yana Edelman-Barber

Freelance English Teacher specialising in Business English, Conversational, and Academic English.

Developed and maintained a comprehensive document management system, and an easy migration path for all records onto the newly implemented CRM system, Salesforce. Assumed responsibility for the day-to-day document-flow; including collection, maintenance, and distribution of all contracts, purchase orders and financial information. Coordinated with all departments and developed a tracking process for new orders, service activations, equipment purchases, installations, and invoice payments.

Responsible for the collection, maintenance, and distribution of all documents necessary to define product configuration and control the manufacturing processes for a major architecture and construction client. Responsible for maintaining a comprehensive filing system and computer databases for all documents as well as archiving inactive records in accordance with the records retention schedule.

Contributed to the development of scripts. Identified relevant content and data for inclusion. Researched the materials needed for production, verified the accuracy and authenticity of the information gathered, and then drafted summaries of the researched information and conveyed the findings to team members in reports and briefs. Edited written material and suggested amendments in a helpful constructive way. Created weekly presentations to update the Executive Producer on progress. Attended shoots.

Developed and implemented a comprehensive, data-driven field plan; Recruited, trained, and managed teams of volunteers; Worked with community leaders to create targeted messages aimed at turning out voters in specific neighborhoods; Organized events including voter registration drives, candidate appearances, and community meetings; Met with both campus and grassroots organizations to discuss shared goals and strategies for voter education and turn out.

Responsible for recruiting, training, and managing volunteers; absentee and early voting programs, and voter contact programs such as phone banks, canvasses, voter registration drives, and visibility events. Bore primary responsibility for execution of the field plan within assigned neighborhoods. Managed data collection and data entry.

Addressed inquiries via Vermont State HelpLine, including those regarding eligibility criteria, managed care enrollment, accessing services within program guidelines, premiums, billing issues, beneficiary communications, and other information pertaining to programs administered by the Office of Vermont Health Access. Maintained working knowledge of all programs, community resources, procedures, and policies.

Worked with senior management in CE to develop and maintain a customer response database. Recruited by the Compliance Department to help facilitate a smooth transition from paper based to online reporting. Responsible for setup of Star Compliance Database, employee training, and monthly conference calls with development team to customize program templates to meet Guardian’s specific needs. Monitored employee personal trades from initial pre-clearance through completed trade dates.