Yin-Ling Mack

- Receiving requests from the product owner and creating user centered design concepts, wireframes and high-fidelity prototypes. - Redesigning software interfaces, improving product consistency and building design systems. - Improving software workflow and user usability.

- Working on medical products and patient management systems. - Conducting user interviews and user testing to understand client and market needs. - Following the Design Thinking process to develop user centered design concepts and improve usability of products; creating user-flows, wireframes, mock-ups and prototypes. - Collaborating with industry designers, user researchers, hardware/software engineers, and product managers to resolve issues of products.

- Designing web and mobile apps (iOS & Android) and writing HTML & CSS. - Building cohesive products and creating a style guide. - Redesigning the products interfaces to improve usability and readability - Conducting user interviews and usability testing to determine the users’ actual needs.

- Preparing ads with Photoshop, Illustrator and InDesign. - Supporting designers in their workflow.