Zaira Perez Esparza

Talent pool selection and onboarding process of CCC candidates. Creation, tracking and analysis of Job Ads in all Job Channels. Distribution of weekly KPIs reports of Job Channels. Project Manager of SWIFT Academy Internal Trainings with focus in knowledge, functional and soft skills. Maintenance of SAP Career website through Open Text RedDot (CMS System). Project Management Office Assistance Travel and Time management of CCC department. User of SAP R/3 for time maintenance and weekly reports.

Implementation of campaigns on the main brands on the company’s portfolio. Daily contact with four different agencies and over 50 countries. Creation, research and collection of requests for new content, using benchmarking tools. Website update and testing through Open Text RedDot (CMS system). Update of the company’s digital and social media guidelines. Request of budgets and invoice management. User management on Mantis (ticketing system) and Google Analytics.

Outsourcing at TATA Consultancy Services Responsibilities: Analysis of business requirements. Analysis and defect tracking previous implementation. Monitoring of data during implementation phase. Fixing defect issues. Working in parallel with project team members during implementation phase. Documenting defects and process situation.

Outsourcing at TATA Consultancy Services Responsibilities: Coordination and delivery of projects meeting the organizational objectives following the DMAIC methodology. Managing and administration of project members and budget. Weekly report to shareholders by reporting schedule achievements. Controlling the risks and defects before and during implementation. Responsible of the proper Implementation. Managing of the work assignments of the team members. Accomplishment of project deliverables.

Thesis topic: Emotional Intelligence application in the hotel industry. New Product Development, Entrepreneurship & New Venture Creation, Innovation & Leadership, Change Management, Family Business Management.

Business Software – Certification in SAP ERP in the modules of Logistic, Finance, and Human Resources.