Zhaolin Meng
Angestellt, Data Analyst - Global Operations Performance Management, Emma - The Sleep Company
Student, M.Sc. in Management - European Triple Degree, Ludwig-Maximilians-University
Darmstadt, Deutschland
Über mich
Data, BPM and digital transformation. Using analytics and business knowledge, Zhaolin is an expert in driving projects with data & communications and in creating values with customer-centric mindset to accelerate operational excellence. Zhaolin had been an entrepreneur from 2018 before he started his Master studies at LMU Munich. From 2022, he worked as a data analyst at an international e-commerce and manufacturing company, supporting multiple teams (global and regional teams, operations, product). He took on various cross functional roles from strategy to execution in these experiences. Zhaolin is well equipped with skills for business analytics and automation solutions development (SQL, Tableau, SPSS, Excel, Python, API, ProM, Celonis) and methodologies for continuous improvement (Lean 6 Sigma, BPM, Change Management, PRINCE2 for project management). Zhaolin's academic backgrounds in both humanities and management also gave him a unique cultural / humanistic insight.
Werdegang
Berufserfahrung von Zhaolin Meng
Bis heute 1 Jahr und 8 Monate, seit Okt. 2022
Data Analyst - Global Operations Performance Management
Emma - The Sleep Company- Developed, implemented, monitored, troubleshooted tx email automation solutions that integrates data from Order Management System and introduced the solution as a new process across 20+ markets. - Mapped end-to-end supply chain cost from procurement, logistics to CS and follow up costs with high data granularity to highlight hidden costs in cooperation with Global Operational Planning. - Created Analytics Solutions for processes including forecast to stock, payment to delivery, return to refund.
6 Monate, Mai 2022 - Okt. 2022
Internship - Customer Excellence Tech and Intelligence
Emma - The Sleep Company- Drove customer service automation and process improvement projects, conducted Kaizen workshops, increased agent efficiency and ticket automation coverage rate using AI tools and chat bots. - Co-created strategies and implement improvements in CSAT and NPS for multiple markets and multiple channels. Set up phone CSAT data pipeline and developed Channel Efficiency Model. - Prepared data and maintained dashboards, conducted ad-hoc analysis, monitored Voice of Customers.
3 Jahre und 1 Monat, Sep. 2018 - Sep. 2021
Co-Founder, Operations and Customer Service Manager
Shanghai Fancy Spreading Co., Ltd.
D2C E-commerce Entrepreneurship: Customizable fashion brand based in Shanghai. Annual revenue exceeded €200,000 since the 3rd year. - Conducted market research, developed branding and pricing strategy. - Responsible for Customer Lifecycle Management: designed order in-take process, standardised CRM, CX, CS and after-sales, designed loyalty program, established customer database. - Responsible for Supply Chain Management: material procurement, manufacture coordination, quality, logistics.
Ausbildung von Zhaolin Meng
Bis heute 2 Jahre und 9 Monate, seit Sep. 2021
Programme Grande Ecole - European Triple Degree
EMLYON Business School
Bis heute 2 Jahre und 9 Monate, seit Sep. 2021
M.Sc. in Management - European Triple Degree
Ludwig-Maximilians-University
Student's DelegateActivities and societies: Student's Delegate Specialization: Strategy and Change Grade: 1.5 Master Thesis: "Bridging the Worlds of Tech and Business - Investigating Intermediary Job Roles in the Development and Management of AI Applications", at LMU Institute for Digital Management and New Media, with Prof. Dr. Benedikt Berger (WWU Münster)
Sprachen
Chinesisch
Muttersprache
Englisch
Fließend
Französisch
Gut
Deutsch
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