gagan sabharwal
Angestellt, IT Operations manager, British Telecom
Bangalore, Indien
Werdegang
Berufserfahrung von gagan sabharwal
Bis heute 7 Jahre und 10 Monate, seit Sep. 2016
IT Operations manager
British Telecom
Single point of contact for all escalation for all critical issues. Maintaining relationship with client for better and smooth business operations. Managing and monitoring the delivery of IT infrastructure services to the client and ensuring Service Level Agreements (SLAs) are met. Ensuring process Quality and compliance as per ITIL standards. Handling multiple Teams across 24x7 for the client. Handle all Major Critical implementation across the customer’s network.
Managing and monitoring the delivery of IT infrastructure services to the client and ensuring Service Level Agreements (SLAs) are met. Ensuring process Quality and compliance as per ITIL standards. Handling multiple Teams across 24x7 for the client Working with ISO teams for Project Audit.
Ausbildung von gagan sabharwal
4 Jahre und 3 Monate, Apr. 2002 - Juni 2006
Computer-science
IGNOU
Operations management
Symbiosis Institute of Management Studies (SIMS)