ilya lopes

English and Portuguese Teacher at VHS Offenburg / Baden-Württemberg

Founder and Administrator

Research and Awareness Specialist (Brazil). - Research new malware, report them to the Malware Lab. -Write daily posts to be published both in Brazil and Argentina. -Give Lectures in Universities, Colleges, Technology Meets in Latin America about trending Information Security. -Assisting local and international press by conceding interviews about Information Security threats, news, and matters of public interest.

Technical Support Manager (Argentina). -Recruiting and Managing the team that supports ESET products (NOD32, ESET Endpoint Security, ERA, etc.). - Coordinate activities to achieve the required objectives, prepare / submit reports - Identify and suggest improvements in processes. - Evaluate the performance of the team members as expected by the company - Approve budgets, expenses and adjustments in them.

Technical Support Interviewing, Hiring, and Managing Tech Support Team in charge of solving issues with the Endpoint Management and Mobility “Altiris” product. Coordinate activities to achieve the volume expected to meet operational requirements. Day-to-day application of organizational related policies and procedures. Monitor performance of staff members according to established monitoring standards. Approve special pricing concessions, quotes, bid allowances and adjustments.

-Identity and Access Management, GOVERNANCE. -Responsible for primary and secondary controls (Security and Risk Management). -Manages and trains remote teams in charge of ID and Access security in IBM and clients’ servers -Responsible for Periodic Compliance activities and its metrics -Responsible for attending/setting up meetings with customers/Managers

Service Desk Delivery Manager: Assign, Direct and check the work of Service Desk representatives/Team Leaders. Manager of following Organizations: Symantec Global Service Desk, Bimbo Brazil and Bimbo USA Help Desk, , Affinia Service Desk, SAP Internal Service Desk, and the EDS COE Service Desk. Day-to-day application of organizational related policies and procedures. Monitor performance of staff members according to established monitoring standards.

English / Portuguese teacher. Translator. New staff interviewing, continuous training of teachers, coordinating.

Technical translator/Interpreter for Engineers/Executives. Translation of technical reports. In charge of Quality and Safety control/assurance according to international regulations such as ISO 9000 y OSHA. Planning of weekly meetings, follow ups on decisions made in such meetings. Status Reporting to Upper Management.

Production Line Administration and Maintenance Production Line team organization. Team’s scheduling (Distribution of tasks/Schedule to be performed during the workday, decision-making on production levels to be accomplished Quality assurance: product and subordinates (safety: attitudes and PPE).

Bachelor's in Physical Education Bachelor's in Sports