jayaprakash v hegde

• Attending Pre Discovery and discovery workshop to understand the business requirement. • Create Solution brief documents as part of Pre discovery and Discovery outcomes. • Provide architectural design and represent in KDD forums. • Perform Impact Analysis and conduct feature handover session with build team. • Developing Custom Application in Service now

• All ITIL Process Normalization. • Onboarding new Resources. • Understanding the Current HP SM Environment and Architecture. • Getting KT from Onside HP SM Support team and helping to resolve outstanding issue. • Provide workaround for a Known issue. • Providing SME support to Transformation from HP SM to Service Now.

 Gap Analysis of existing HP Service Center System.  Designing a new Architecture for HP Service Manager 7.11.  HP Service Manager Upgrade Utility upgrades the HP Service Manager applications from versions Service Center 6.2.8 to HP Service Manager 7.10 applications.  Upgrading the Server Runtime Environment.  Running the Upgrade Utility.

 Implementation and enhancement of Incident, Service call, Configuration and Change management module.  Implementation of Service Pages for all the modules.  Integration of Service Desk with NNM using event services.  Single sign on Configuration for the tool.  Extensive customization for Incident and Change management Work flow in Service pages

Computer Science. Digital Signal Processing. Telecommunications