Holger Zawada

Holger has over 34 years’ IT experience and a proven track record in IT Outsourcing, Management of Change, client interaction and global Leadership working in multiple countries and with Global Accounts. He is client and result oriented. Holger strengths are his variety of experiences in many divers’ businesses across the globe, flexibility to adapt to changing priorities and take on new challenges. Holger is a Senior Leader and experienced in successful leading Global Delivery Accounts.

Holger is accountable for the delivery of all DXC services for the customer SAP for Unified Communications Services, to client contractual, cost, schedule and quality targets. He manages the delivery of the contracted services / solutions to time, cost and quality, including SLAs. Furthermore he manages the client relationship for all delivery activities, contribute to the client’s strategic business plan, analyses delivery requirements and create incremental revenue opportunities

Global Service Operations Manager for customer Ericsson, an OneHP Account, one of HP largest outsourcing customer globally. The role ensures successful seamless end to end Global Service Operations responsibility as defined in the contract and secures the availability of the IT infrastructure and applications managed under responsibility of HP ITO.

Service Management Manager for the Greater Western Europe Region accountable for Regional and Account Service Management coordination and SPOC for Service Management (End to End). This includes Management of all out-of-line Service Management related issues, part of and aligned to Client Support's extended team, the overall coordination of ITIL Process Management within the delivery area, the standardization of ITIL Processes across the accounts in line with best practices.

In addition running a 4 months Utility Services (Cloud Computing) improvement Program for customer Syngenta in Basel, Switzerland. This program was having high attention with Syngenta Senior Management, as this was a Syngenta strategic decision for Cloud Computing.

Global On Site Service Transformation Program Leader for a large Global oil industry client (Shell) with the objective to migrate the delivery of On Site Services from the previous client internal delivery organization and the current incumbent Present Mode of Operation organization, to the Future Mode of Operation service delivery model. Within the Program Holger was leading a Global Program Team with 25 Project Managers based in Africa, Latin America, Canada, US, Asia and Europe.

Holger is experienced in successful leading Global Service Operations and Service Management Teams, running Global Transformation Program, leading different Capability Teams and managing a Global Business Office for Global Field Service with interaction at multiple levels with clients.

Assist General Motors with the Delta Motors (Manufacturing plant in South Africa) acquisition by simultaneously outsource the IT operations as GM acquires the company. Lead the technical solution development for the integration effort and work with various subject matter experts (South Africa, Latin America, US and Europe) to develop the proposed solution, assist in pricing and the proposal effort