Holger Zawada

Freiberuflich, Senior Global Account Delivery Executive, Freelancer / freiberuflich

Wermelskirchen, Deutschland

Über mich

Holger is experienced in successful leading Global Delivery Accounts. During his career, he was running Global Service Operations and Service Management Teams, responsible for Global Transformation Programs, leading different Global Capability Teams and managing Global Business Offices. Holger is known for his flawless and efficient end-to-end delivery of business-critical IT services with multiple years of demonstrated consulting and leadership experience in the implementation and operation of effective Service Management practices across globally distributed and matrix delivery organizations including on-shore and off-shore components. He is an action-driven and customer focused IT Service Delivery Leader with expertise in the operation of globally distributed IT environments for large multinational Automotive, Manufacturing, Telecommunication, Global Business Software and Oil Clients. His strengths are to set up new and turn around trouble services and accounts.

Fähigkeiten und Kenntnisse

Auslandsaufenthalt Süd Afrika
IT Know How
Workplace Services Know How
IT Field Service
IT Service Desk
Global IT Program und Projekt Management
ITIL und ITSM
IT-Outsourcing
IT Management
Communication Know How
Clientmanagement
X-regional / global IT Operations
Best-shoring / Off-shoring of IT Services
IT Operations for business critical & heterogeneou
Automotive Communication and Oil Industry Know How
Experience on Client VP level
Langjährige Erfahrung europäisches und globales IT

Werdegang

Berufserfahrung von Holger Zawada

  • Bis heute 1 Jahr und 3 Monate, seit Aug. 2023

    Senior Global Account Delivery Executive

    Freelancer / freiberuflich

    Holger has over 34 years’ IT experience and a proven track record in IT Outsourcing, Management of Change, client interaction and global Leadership working in multiple countries and with Global Accounts. He is client and result oriented. Holger strengths are his variety of experiences in many divers’ businesses across the globe, flexibility to adapt to changing priorities and take on new challenges. Holger is a Senior Leader and experienced in successful leading Global Delivery Accounts.

  • 4 Jahre und 7 Monate, Jan. 2019 - Juli 2023

    Senior Global Account Delivery Executive

    DXC Technology Deutschland GmbH

    Holger is accountable for the delivery of all DXC services for the customer SAP for Unified Communications Services, to client contractual, cost, schedule and quality targets. He manages the delivery of the contracted services / solutions to time, cost and quality, including SLAs. Furthermore he manages the client relationship for all delivery activities, contribute to the client’s strategic business plan, analyses delivery requirements and create incremental revenue opportunities

  • 5 Jahre und 8 Monate, Sep. 2011 - Apr. 2017

    Global Service Operations Manager for Ericsson Account

    Hewlett Packard

    Global Service Operations Manager for customer Ericsson, an OneHP Account, one of HP largest outsourcing customer globally. The role ensures successful seamless end to end Global Service Operations responsibility as defined in the contract and secures the availability of the IT infrastructure and applications managed under responsibility of HP ITO.

  • 2 Jahre und 5 Monate, Jan. 2010 - Mai 2012

    Greater Western Europe Service Management Leader

    Hewlett Packard

    Service Management Manager for the Greater Western Europe Region accountable for Regional and Account Service Management coordination and SPOC for Service Management (End to End). This includes Management of all out-of-line Service Management related issues, part of and aligned to Client Support's extended team, the overall coordination of ITIL Process Management within the delivery area, the standardization of ITIL Processes across the accounts in line with best practices.

  • 4 Monate, Mai 2011 - Aug. 2011

    Program Manager

    Hewlett Packard

    In addition running a 4 months Utility Services (Cloud Computing) improvement Program for customer Syngenta in Basel, Switzerland. This program was having high attention with Syngenta Senior Management, as this was a Syngenta strategic decision for Cloud Computing.

  • 2 Jahre, Jan. 2008 - Dez. 2009

    Global On Site Service Transformation Leader

    EDS Operations Services GmbH

    Global On Site Service Transformation Program Leader for a large Global oil industry client (Shell) with the objective to migrate the delivery of On Site Services from the previous client internal delivery organization and the current incumbent Present Mode of Operation organization, to the Future Mode of Operation service delivery model. Within the Program Holger was leading a Global Program Team with 25 Project Managers based in Africa, Latin America, Canada, US, Asia and Europe.

  • 19 Jahre, Jan. 1989 - Dez. 2007

    Several

    EDS

    Holger is experienced in successful leading Global Service Operations and Service Management Teams, running Global Transformation Program, leading different Capability Teams and managing a Global Business Office for Global Field Service with interaction at multiple levels with clients.

  • 7 Monate, Nov. 2001 - Mai 2002

    Technical / Solution Leader for Delta Motor outsourcing project in Johannesburg

    EDS

    Assist General Motors with the Delta Motors (Manufacturing plant in South Africa) acquisition by simultaneously outsource the IT operations as GM acquires the company. Lead the technical solution development for the integration effort and work with various subject matter experts (South Africa, Latin America, US and Europe) to develop the proposed solution, assist in pricing and the proposal effort

Ausbildung von Holger Zawada

  • 1984 - 1988

    Allgemeine Informatik

    Dortmund

  • Fachhochschule Dortmund Informatik

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

Neue Aufgabengebiete
neue Herausforderungen
begrenzte Reisetätigkeit

21 Mio. XING Mitglieder, von A bis Z