Jessica Xie
Angestellt, Customer Operations Specialist, Japan Volume Licensing Team, arvato digital services
Singapore, Singapur
Werdegang
Berufserfahrung von Jessica Xie
Bis heute 13 Jahre und 10 Monate, seit Sep. 2010
Customer Operations Specialist, Japan Volume Licensing Team
arvato digital services
- Receive, review, process, and manage contracts and orders as assigned utilizing SAP and CRM tools. - Work closely with other departments, Subsidiaries and Customers to proactively seek options to meet and exceed customer expectations. - Translate, research, respond and resolve transactional customer issues and queries within established SLA.
Bis heute 15 Jahre und 9 Monate, seit Okt. 2008
Freelance Model
N.A.
Bis heute 20 Jahre und 6 Monate, seit Jan. 2004
Chinese/Japanese to English Translator/Interpretor
Freelance
- Translation of japanese manga - Interpretor for japanese staff at booths during local travel fairs/trade shows/exhibition - Translation of japanese documentaries - Tour guide for student tour groups from Japan
4 Jahre und 5 Monate, Mai 2006 - Sep. 2010
IT Consultant
NCS Pte Ltd
Call Centre Team Leader - Managing daily operations - Carry out service recovery - Preparing reports - Monitoring Call Trends
Ausbildung von Jessica Xie
Japanese Studies
National University of Singapore
Sprachen
Englisch
Muttersprache
Chinesisch
Muttersprache
Japanisch
Fließend