Mahmoud Qandeel
Angestellt, Software Engineer (ServiceNow), VOIS
Giza, Ägypten
Über mich
With 5+ years of professional experience in software engineering, IT support, and business analysis, I have developed and implemented effective solutions to complex problems, utilizing Agile development, ServiceNow, integration scripts, JS development, UI frameworks, Golang, NodeJS, SQL, Python, Fortigate, Kaspersky, Windows, Linux, Zabbix, SAP, ManageEngine Service Desk Plus, and Jira. I have consistently used these skills to create solutions and provide support to customers, leading to a 40% increase in customer satisfaction in 3 months. Also, I am a ServiceNow consultant acting as a professional who specializes in implementing, configuring, and optimizing the ServiceNow platform for organizations. ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) and business process automation (BPA) solutions. It helps organizations streamline their operations, improve efficiency, and enhance customer satisfaction.
Werdegang
Berufserfahrung von Mahmoud Qandeel
Bis heute 3 Jahre und 6 Monate, seit Jan. 2021
Software Engineer (ServiceNow)
VOIS
ServiceNow Developer: - Work as a Business Analyst, creating detailed stories and outlining problems that may the customer. - Develop integration scripts to build a stable system, also dedicate 30 percent work load to fix bugs (regardless the what level is the bug). - Analyze and optimize all requirements to develop the required tools. - Set the standards and processes for the tools and systems for Development. Highlighted skills: Agile development, ServiceNow, integration scripts and JS development.
Bis heute 3 Jahre und 8 Monate, seit Nov. 2020
Application Support Engineer
iotblue
- Providing back-end support to clients and colleagues in other departments using GoLang, SQL, and NodeJS - Providing software application support under the supervision of senior engineers - Consulting with the software development team, internal users, and clients to improve application performance - Documenting processes, monitoring application performance metrics, and visualizing these metrics with Jira Highlighted skills related to this job: Golang, NodeJS, SQL, React, Redux, UI frameworks, and Jira
3 Monate, Nov. 2021 - 2022
Full-Stack Web Development Career Coach
Udacity
• Guide students Frontend and NodeJS/Express development and career in-depth. • Discuss Nanodegree content in an engaging and digestible format. • Track classroom progress, and project completion among students. • Provide support to the students through the community channels. • Prepare lectures for each session according to the curriculum. • Keep students accountable for making progress through the week. • Organize community-building events and guest speakers.
5 Monate, Nov. 2020 - März 2021
Software Technical Support Engineer
iotblue
- Evaluated and prioritized customer support cases - Acted as the primary liaison between the company and customers - Communicated and solved customers' problems via phone, email, live chat, and face-to-face meetings - Acted as a consultant and offers solutions for customers' problems - Provided bills for services - Tracked and managed work record - Prepared accurate and timely reports Highlighted skills related to this job: JavaScript, EcmaScript, SQL, JQL(Jira Query Language), Jira and Cervello platform
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
Deutsch
Gut