Mark James
Bis 2019, IT Service Delivery Manager, Willis Towers Watson
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Mark James
10 Monate, Nov. 2018 - Aug. 2019
IT Service Delivery Manager
Willis Towers Watson
Outsourced offshore vendor management - Accenture and Cap Gemini
3 Monate, Aug. 2018 - Okt. 2018
IT Service Delivery Manager
Financial Conduct Authority
Management of outsourced providers -ComputerCentre
5 Monate, März 2018 - Juli 2018
IT Service Manager
Wiilis Towers Watson
Management of offshore and onshore outsourced IT providers - Accenture and Cap Gemini
11 Monate, Feb. 2017 - Dez. 2017
Head of IT Service Operations
Hastings Direct Insurance
Management of outsourced provider and internal service management team
8 Monate, Mai 2016 - Dez. 2016
Interim Head of IT Service Operations
Hastings Direct Insurance
Management of IT Services of internal and external outsourced providers
7 Monate, Nov. 2015 - Mai 2016
IT Service Operations Manager
MS Amlin
Global IT service management - manage India outsourced provider called Tech Mahindra
1 Jahr und 3 Monate, Aug. 2014 - Okt. 2015
IT Operations Service Delivery Manager
Aspen Re
Global IT Management
2 Jahre und 10 Monate, Okt. 2011 - Juli 2014
Infrastructure & Service Delivery manager
AXA UK
Outsourced service provider management - globally
3 Jahre, Jan. 2009 - Dez. 2011
IT Manager
Tenpin Bowling
IT management of service desk and IT operations
10 Monate, Jan. 2011 - Okt. 2011
Strategic IT Manager
My Time
Management of outsourced IT service providers
2007 - 2009
Operations and Helpdesk manager
Vue cinemas
Management of IT operations and service desk function
9 Jahre, Jan. 1999 - Dez. 2007
IT Operations Manager
Crest Nicholson Plc
Management of a service desk and IT Operations function
4 Jahre, Jan. 1996 - Dez. 1999
IT Manager
Ashley Palmer Insurance syndicate
IT management of a Lloyd's of London insurance syndicate in the City
4 Jahre, Jan. 1991 - Dez. 1994
Service Desk Analyst
AstraZeneca UK
Support desk 1st and 2nd line
2 Jahre, Jan. 1990 - Dez. 1991
Helpdesk assistant
BT
1st line support
Sprachen
Deutsch
Grundlagen