Nair Araceli Verón

Angestellt, International Reservations Sales and Service Representative, United Airlines

Münster, Nordrhein-Westfalen, Deutschland

Über mich

Flexible, versatile and highly motivated professional with +10 years of combined experience in customer service and quality supervision. Knowledgeable and dedicated customer service professional with extensive experience in contact with the public. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Problem solver, recognized for the ability to follow through with the temperance, cordiality and patient for critical situations. Creative and curious personality always willing to go the extra mile and ready to embrace new challenges. https://www.linkedin.com/in/nairveron/?locale=en_US

Fähigkeiten und Kenntnisse

Customer Service
Sales
Leadership
Team Management
Operations Management
Time Management
Microsoft Office
Marketing & Sales
Aviation
Customer Care
Team leadership
Safety
Problem Solving
Customer satisfaction
Hospitality Management
Conflict Resolution
Diplomacy
Confidentiality
self-confidence
Public speaking
Personal Development
Social Media
Quality Improvement / QA

Werdegang

Berufserfahrung von Nair Araceli Verón

  • Bis heute 2 Jahre und 5 Monate, seit Juni 2022

    International Reservations Sales and Service Representative

    United Airlines

  • 1 Jahr, Juni 2021 - Mai 2022

    Front Desk Concierge

    Hyatt Hotels Corporation

  • 2 Jahre und 7 Monate, Nov. 2018 - Mai 2021

    Flight Attendant

    Norwegian Air Shuttle

    Ensured guests satisfaction by delivering a high end service focusing on attention to detail and anticipating customer needs to exceed expectations, assisting travelers and pilots during air travel. Delivered maximum value to the business at optimum cost by performing multiple tasks within a limited time period under a fast-paced environment. Maintained confidentiality and professionalism at all times adhering to established procedures and performance standards without supervision.

  • 9 Monate, Feb. 2018 - Okt. 2018

    Flight Attendant

    Andes Airlines

    Responsible for the safety and service of guests and crew on board, ensuring to deliver highest level of service standards to all customers. Provided additional care for passengers with special needs and ensured fulfilling requests for particular diet supplements. Performing successfully under high pressure situations, and dealing gracefully with disruptive passengers. Instructed passengers on safety procedures as well as answering wide range of queries, providing exact and detailed information.

  • 5 Jahre und 7 Monate, Juli 2012 - Jan. 2018

    Sales Associate/ Production Manager Assistant

    PCDA S.A.

    Providing personalised care and tailored service to every customer to ensure complete satisfaction Liaising with team members to plan and coordinate bespoke season launches, product briefings and corporate events. Attended daily meetings and performed all administrative tasks designated by management. Auditing suppliers and dealers and managing customer databases for optimum operation.

  • 1 Jahr und 8 Monate, Nov. 2010 - Juni 2012

    QA Specialist

    MRM Worldwide

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

21 Mio. XING Mitglieder, von A bis Z