Saqib Munawar
Angestellt, Service Manager, Holistic Technologies
Lahore, Pakistan
Über mich
Dedicated IT support professional with extensive experience in troubleshooting hardware and software issues, providing timely solutions, and ensuring optimal system functionality.Proven track record of delivering exceptional customer service and technical expertise to enhance overall IT infrastructure.
Werdegang
Berufserfahrung von Saqib Munawar
Bis heute 3 Jahre und 10 Monate, seit Sep. 2020
Service Manager
Holistic Technologies
As a Service Manager at Holistic Technologies, I oversee technical support, manage service delivery, and nurture client relationships. Collaborating across teams, I ensure seamless operations, effective communication, and continuous improvement. Proactively managing feedback and development projects, I meet evolving client needs while achieving budgeted targets. I also track key metrics, foster cross-training, ensure ISO best practices, and drive vendor partnerships.
5 Jahre und 9 Monate, Jan. 2015 - Sep. 2020
Service Engineer & Team Lead
Sharaf DG
Passionate about sales, experienced in leading service teams and operations, ensuring optimal performance. Highly motivated individual with a strong focus on providing high-level customer service, proficient in troubleshooting various platforms. Capable of managing tasks efficiently, prioritizing workload to meet objectives effectively, and communicating potential risks to customers. Proficient in installing and repairing computer hardware and software, including Apple products, providing technical support.
1 Jahr und 6 Monate, Mai 2013 - Okt. 2014
Quality Control Supervisor
Teletronix industries
Versatile IT professional offering comprehensive technology support for Macintosh, Windows, Software, Hardware, and Networking. Adept in providing single-point-of-service contact for customers, offering expertise in Macintosh, Windows, Software, Hardware, Networking. • Oversee and manage our ticketing system, from issue inception to resolution, ensuring timely and effective communication with customers. • Problem-solving mindset, with an ability to troubleshoot complex technical issues effectively.
Ausbildung von Saqib Munawar
2 Jahre und 4 Monate, Sep. 2012 - Dez. 2014
Bachelor of Technology in Electronics
Superior University
3 Jahre und 2 Monate, Juni 2009 - Juli 2012
Associate Engineering in Electronics
Poly Technical College
1 Jahr und 2 Monate, Juni 2008 - Juli 2009
Matriculation
Jamil Grammar School
Sprachen
Englisch
Fließend
Deutsch
Grundlagen