Role: Customer Service Representative (French and German speaking)

Work model: Hybrid

Salary: up to €40K p/a DOE + bonus

Benefits:

• 20 days AL
• Maternity / Paternity leave
• Retirement plan contribution
• Healthcare insurance plan
• Life / accident insurance
• ESPP (Employee stock purchase plan)

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about the company medical devices, including features, benefits, and usage guidelines.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Assist customers with order processing, tracking, and returns, ensuring a seamless experience.
• Collaborate with the sales and technical support teams to address customer needs.
• Maintain accurate records of customer interactions and transactions in the database.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information.

Requirements:

• Fluency in German, French and English
• Proven experience in customer service, preferably in the medical devices or healthcare industry.
• Excellent communication skills, both verbal and written, with a strong focus on customer interaction.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Familiarity with medical terminology and a basic understanding of medical devices is a plus.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.