(Senior) Service Manager IT Workplace - Collaboration (m/f/d)

Job ID

EMEA04846

Country

Germany

Location(s)

Hilden

Department

IT / Software Development

Employment Type

Regular Full-Time

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Your Tasks

• As part of our IT Workplace team in Hilden (near Düsseldorf), you will be responsible for managing and optimizing the Microsoft M365 environment.
• You will be responsible for managing and coordinating external service providers to ensure smooth IT operations.
• You will create reports on the performance and availability of IT services.
• In addition, you will be jointly responsible for the implementation and further development of the corporate strategy in the area of IT Workplace, e.g. the further introduction and integration of Microsoft M365 Copilot into the company.
• You will work closely with other departments to ensure that IT resources are used effectively and the needs of internal customers are met.
• You will also be involved in digitalization projects.

Specific goals and KPI's that should be achieved in this position include the following:

• M365 environment: ensuring availability for all M365 services.
• M365 Copilot: Integration of M365 Copilot in at least 80% of relevant business processes within 12 months.
• M365 further development: Introduction or expansion of at least 5 new features within 12 months
• Customer satisfaction: Increase internal customer satisfaction by 15% based on regular surveys and analyses

Your Profile

• You have at least 3 years of experience in IT Workplace Management, preferably with a focus on Microsoft M365 Services.
• You already have experience in general IT Collaboration Services (also outside of Microsoft).
• You have a global understanding of IT Workplace solutions, components and contexts, as well as excellent problem-solving skills and analytical thinking.
• You have a very good command of written and spoken English and a basic knowledge of German.
• It would be an advantage if you have already achieved certifications in Microsoft M365 and IT Service Management.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.